Delivery / Returns

DELIVERY :
 
PLEASE REVIEW THE DELIVERY DETAILS BELOW
EMAIL US AT Clientservices@iiLAcollection.com IF YOU REQUIRE FURTHER HELP
 
FREE DELIVERY FOR ORDERS OF £250 AND ABOVE to UK mainland only
 

DESTINATION 
STANDARD
DELIVERY 
COST 
NEXT DAY
DELIVERY 
COST 
UK  3-5 DAYS  £3.50  orders before 12pm   £7.00
 EUROPE 5-7 DAYS  £8.50  2 WORKING DAYS  £17.00 
 INTERNATIONAL  7-10 DAYS £15.00  N/A   N/A
 OTHER AS REQUEST   VIA EMAIL    

Other shipping methods are available on request of the customer. All enquiries can be made via an email and we will try our best to accommodate your requirements.
Please choose your required shipping at checkout.
 
 
 
RETURNS :
 
We accept returns within 7 days upon receipt of delivery. Returned items must be unworn and sent back in original packaging with all tags attached.
To return an item please complete the returns form on your delivery note marking the items you are returning along with the reason for returning it. Enclose the completed returns form with the items you are returning and attach the returns address label provided with your package.
The shipper you use is at your discretion. We strongly recommend purchasing tracking and insurance as we will not be held responsible for any lost items. No refunds will be issued for any goods that have been returned to us which are lost in the post and are not accompanied by a tracking number.

Any costs incurred are at your own expense for returned shipping, unless the error is on our part. ie, wrong items sent out.

Once we receive your package, please allow up to 10 working days for processing. An email notification will be sent when your refund has been processed. Shipping fees are non- refundable. International customers are advised that we will not refund any charges/taxes you may incur when returning goods.
A full refund will only be issued upon confirmation that goods are in their original packaging and in a re-saleable condition. 
 
iiLA Ltd reserves the right to withdraw any orders at any given point. This is to protect us and the buyer from any fraudulent transactions that may be taking place. Delivery addresses are checked and shipping destinations. iiLA Ltd approves secure transactions through fraud prevention gateways and will notify the necessary bodies if credit fraud is present. We will not ship to PO Box addresses.
 
We work closely with Credit/Debit card companies to provide secure shopping in order to provide a safe payment platform. If you require our full terms & conditions please email us at info@iiLAcollection.com